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At iQ, we aim to provide reliable and efficient shipping services for our goalkeeper gloves to customers in the UK mainland (England, Scotland, and Wales). Please note that this policy excludes Northern Ireland, the Channel Islands, Isle of Man, Scottish Islands, and any offshore addresses. For deliveries outside the UK mainland, please contact us for custom arrangements.

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Delivery Options and Costs

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•  Standard Delivery: Free for orders over £50. For orders under £50, a flat fee of £3.99 applies.

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•  Express Delivery: £5.99 for all orders, regardless of value.

•  All prices include VAT.

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Delivery Times

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•  Standard Delivery: 3-5 business days from dispatch (Monday to Friday, excluding public holidays).

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•  Express Delivery: Next business day if ordered before 2 PM GMT (Monday to Friday). Orders placed after 2 PM, on weekends, or public holidays will be dispatched the next business day.

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•  We use trusted carriers such as Royal Mail or DPD. A tracking number will be provided via email once your order is dispatched.

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Order Processing

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•  Orders are typically processed and dispatched within 1-2 business days after payment confirmation.

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•  During peak periods (e.g., sales or holidays), processing may take up to 3 business days.

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•  If an item is out of stock, we will notify you immediately and offer alternatives or a full refund.

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Important Notes

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•  We cannot deliver to PO boxes or freight forwarding addresses.

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•  If your delivery is delayed due to circumstances beyond our control (e.g., weather, strikes), we will keep you updated.

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•  Title and risk of loss pass to you upon delivery. Please inspect your package upon receipt and report any damage within 48 hours.

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For any shipping queries, email us at: info@iQgk.com 

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Returns Policy

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We want you to be completely satisfied with your goalkeeper gloves. If you’re not, you can return items in accordance with the UK Consumer Contracts Regulations, which provide a 14-day cooling-off period for online purchases. We extend this to 30 days for added flexibility.

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Eligibility for Returns

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•  Returns must be initiated within 30 days of receiving your order.

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•  Items must be unused, in their original condition, with all tags, packaging, and accessories intact. Goalkeeper gloves that have been worn or show signs of use (e.g., dirt, grass stains) cannot be returned for hygiene reasons.

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•  Personalised or custom-made items are non-returnable unless faulty.

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Return Process

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1.  Contact us at info@iQgk.com within 30 days to request a return authorisation, providing your order number and reason for return.

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2.  We will email you a returns label (pre-paid for faulty items; otherwise, you cover return postage).

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3.  Securely package the item(s) and send them back using a tracked service to: 

iQ HQ

1 Springdale Gardens

Nottingham

NG9 3QZ

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4.  Once received and inspected (typically within 5 business days), we will process your refund or exchange.

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Refunds and Exchanges

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•  Refunds: Issued to your original payment method within 14 days of us receiving the returned item. Original shipping costs are non-refundable unless the return is due to our error.

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•  Exchanges: Subject to stock availability. If the new item costs more, you’ll pay the difference; if less, we’ll refund the difference.

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•  Faulty or incorrect items: We cover return postage and provide a full refund or replacement at no extra cost.

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Important Notes

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•  Proof of postage is recommended, as we cannot be responsible for lost returns.

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•  Refunds exclude any import duties or taxes for international returns (though this policy is for UK mainland).

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•  This policy does not affect your statutory rights under the Consumer Rights Act 2015.

If you have questions about returns, we’re here to help—reach out via email.